Refund & Cancellation Policy

Last updated: 21 September 2026

SmolGoodi is a marketplace that lets home-based sellers in India take orders and get paid directly by their buyers — by UPI, through the seller's own payment gateway, or in cash at delivery. SmolGoodi does not hold buyers' payments, so refunds are issued by the seller. This policy sets the minimum standard every seller on SmolGoodi agrees to follow, and explains how SmolGoodi helps if it is not honoured.

1. Order cancellation

• Before the seller accepts / starts preparing: a buyer may request a cancellation by contacting the seller through the order chat or by contacting our support. If the order has not yet been prepared, it can be cancelled and any payment made online will be refunded in full.
• After preparation has started: because most items are freshly made to order and perishable, cancellation may not be possible once a seller has begun preparing the order.

2. Refund eligibility

You are eligible for a refund where:

• You were charged but the order was cancelled before preparation;
• The seller is unable to fulfil the order;
• The item delivered was materially different from what was ordered, or was not delivered, and this is confirmed with the seller or our support.

Quality complaints about freshly prepared food are reviewed case-by-case together with the seller.

3. How refunds are processed

• Approved refunds are issued by the seller to the original payment method — a UPI transfer back to the UPI ID you paid from, or a refund through the seller's payment gateway.
• Sellers are expected to initiate refunds within 2 business days of approval; your bank or UPI app typically credits them within 5–7 business days.
• For cash-on-delivery / pay-at-doorstep orders, no online refund applies; any settlement is handled directly between the buyer and the seller.

4. How to request a refund

Raise the request with the seller first, through the order chat or the contact details on their store. If it is not resolved within 2 business days, contact us at hello@pixelbrahma.com or +91 97470 90058 with your order number and details. We will coordinate with the seller and respond within 2 business days. Sellers who do not honour this policy may be removed from the Platform.

For full terms, see our Terms of Service. SmolGoodi is operated by Pixelbrahma Design Studio Private Limited, Kadavanthara, Kochi - 682020, Kerala, India.